Return & Refund Policy
You can request a return within 30 days after the order has been delivered.
We accept returns in the following cases:
- The product arrives damaged or defective.
- The product is different from the one you ordered (wrong design, size, material, or description).
Conditions for returned items:
- Items must be unused, unwashed, unmodified, and in their original packaging with tags attached.
- Proof of purchase (order number or receipt) is required.
How to request a return:
- Contact our support team at [email protected] with your order details and evidence (photos if the product is damaged/incorrect).
- Our customer service will confirm eligibility within 2–3 business days and provide the return instructions and address.
- Please use a trackable shipping service when sending the return.
Return shipping costs:
- Customers are responsible for the cost of return shipping unless the return is due to our error (wrong or defective item).
Refund process:
- Once we receive and inspect the returned item, we will notify you and issue a refund within 2 business days.
- Refunds will be made to your original payment method. Depending on your bank or card issuer, it may take 10–15 business days for the refund to appear.
Cancellation policy:
- Orders may be cancelled within 6 hours of purchase. After that time, processing may already have begun and cancellation may not be possible.