How can I cancel my order?

You can easily cancel your order within 6 hours after placing it. If it has been more than 6 hours, we’ll first check your order status and confirm by email. Please also share your reason for cancellation — it helps us improve our service.

Can I modify my order?

Yes! You can request changes (such as size, custom name, or address) within 6 hours after placing your order. If it’s after 6 hours, we’ll check the order’s progress and confirm via email. Note: Some modifications may involve an extra charge, which will be explained in our email.

How can I check my order status?

Your order is currently being processed. We send automatic email updates, so please check both your inbox and spam folder. You can also use the tracking link provided to monitor your order while waiting for our detailed email update.

I haven’t received my order / Some items are missing.

We’re sorry for the inconvenience! Please check with your local post office and neighbors first. Sometimes orders are shipped separately, so you may receive items at different times. To help us investigate faster, kindly provide the name or photos of missing item(s).

What does “Delivery Exception” mean?

A delivery exception means there was an issue during the shipping process. Please check your email for updates and confirm your shipping address is correct. We’re tracking your parcel and will contact the courier to resolve the issue.

I received the wrong item or something not as described.

We apologize for this issue! Please provide the following:
– A short description of the problem (e.g., wrong size, wrong color)
– Photo(s) of the item received
– Photo(s) of the shipping label on the package (if any)
Once received, our team will review and get back to you promptly.

My item doesn’t fit / It’s the wrong size.

Please send us:
– A photo of the shipping label (if any)
– A photo of the size tag
– If the size tag is correct but the item doesn’t fit, please include measurement photos (lay the product flat before measuring).
Reference images:

My product arrived damaged or defective.

We’re truly sorry about this! Please provide:
– A photo of the shipping label (if any)
– A full photo of the product
– A close-up of the defect (scratch, tear, etc.)
If the fault is ours, we’ll reship your order and offer a coupon as an apology.

What if I suspect copyright infringement?

Please describe the issue briefly and attach photos of the item received. Our team will verify and take immediate action.

My issue isn’t listed here.

If your concern doesn’t fit the above, please send us:
– A clear description of your issue
– Any relevant photos
We’ll review and reply by email as soon as possible.

💌 Need more help?
Thank you for trusting our service! Please remain patient while we review your case — and don’t forget to check your inbox and spam folder for our reply.